They refused to repair our car, can't figure out how to fix our Mercedes , so they take a video of they codes in the car, after having the car for a week. Unprofessional, unreliable shop. I can't even take a print out of the codes in the car to another shop. Made my wife cry over refusing to figure out what is wrong with her car..Charged money for a video, can't even print out the codes in the car. You probably should let people know that you are unable to fix the Mercedes Benz before the leave it with you for a week
Hello Mike, I'm sorry to hear that you feel this way but I think you are confusing "refused" with "not able to". As much as we'd love to fix every car that comes through our door the truth is sometimes we don't have the tools or software required to do so. Some of the software is very specific to certain vehicles and if that's not a vehicle we see frequently it's hard to justify the purchase. I believe throughout the process our team was very communicative in what we were seeing and told you a number of times that if it was module related that we would not be able to complete the programming required for that repair. That would be a dealer only service. As for the one hour charged, if you remember correctly, a portion of that time spent was to diagnose a suspension issue and look into work you previously had done by a body shop and another shop. We spent substantially more time then what was invoiced. Like I said in the beginning, we'd love to be able to fix it all. What we will always try our best to do is communicate the best we can.
- Chicane Motorsport